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CRM · Calling · Messaging

Every customer conversation, one inbox.

AutoWorx brings your calls, texts and social messages together with every customer's full history, so your whole team knows who they're talking to before they ever pick up the phone.

Free onboarding · No credit card required

Every ring on the record.

AutoWorx brings your calls, texts and social messages together with every customer's full history, so your whole team knows who they're talking to before they ever pick up the phone.

01 — Calling

Built-in calling

Make and take calls right from AutoWorx, on your computer or phone. Every call is tied to the customer's profile, so you always know who's calling and what they need.

JEIncoming callJordan Ellis(555) 014-2290
2024 BMW M4 EST-1048 · Full front PPF $3,050 “Do you have anything open Friday?”
02 — Recording

Call recording

Record calls automatically so you never forget what was promised, quoted or agreed. Play back any call to train your team, settle questions or double-check a job's details. A recording notice keeps callers informed.

Tap a call to play the recording
0:00 / 0:39
Recording noticeCallers hear: “This call may be recorded for quality and training purposes.”
Check the recording-consent rules where you operate.
03 — Missed calls

Call forwarding, team answering and missed-call text back

Forward calls to the right phone, or ring your whole team at once. Anyone logged in to AutoWorx can answer, so you never miss a customer. If nobody picks up, AutoWorx texts the caller back automatically, so the lead stays with you instead of calling the next shop.

Forward shop calls to
Missed-call text back
Customer's phonePress “Call the shop” and don't pick up.
04 — Texting

Two-way texting

Text customers back and forth from one shared inbox. Send quotes, updates and reminders, and keep every message on record.

Maria Lopez · Text Shared with your team
Hi Maria, your Model Y is booked for Thursday at 9 AM.
Great. What time is pickup?
05 — Social inbox

Messenger, WhatsApp and Instagram in one place

Answer Facebook Messenger, WhatsApp and Instagram messages right alongside your texts. There's no more jumping between apps, and no message gets missed.

06 — Customer profile

A complete profile for every customer

Every customer gets one profile with their vehicles, services, notes, files, estimates, appointments and full conversation history. Anyone on your team can pick up where the last person left off.

JEJordan Ellis (555) 014-2290 · Customer since 2023Lifetime$3,430
2024 BMW M4 CompetitionVIN WBS43AZ0XRCN12345 · Isle of Man Green
2019 Audi A4Daily driver · tinted Mar 2026
Last touch: Ben texted Jordan 2h ago · anyone can pick it up
07 — Sales pipeline

Leads that never slip away

Track every lead in your sales pipeline from first contact to booked job. Pipelines move on their own based on tags, tasks, estimates, appointments and client messages, so every lead keeps moving.

New leadJordan Ellis2024 BMW M4
Contacted
Estimate sent
Booked
Something happens…

Frequently asked questions.

Straight answers before you book a demo.

Can I make and receive calls in AutoWorx?

Yes. Calling is built in, and every call is tied to the customer.

Does AutoWorx record calls?

Yes. Calls can be recorded and played back any time.

What happens if I miss a call?

AutoWorx can automatically text the caller back.

Which messaging channels are supported?

Text, Facebook Messenger, WhatsApp and Instagram.

Ready to see it in your shop?

Book a demo and we'll set it up around your own services and pricing.